Privacy Policy – Elemental HVAC

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Effective Date: 13-04-2026

Elemental HVAC (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

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1. Information We Collect

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We may collect the following types of personal information:

• Name, email address, and phone number
• Address and project details (for quotes and service requests)
• Communication data (messages, inquiries, form submissions)
• Website usage data (IP address, browser type, pages visited)

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2. How We Use Your Information

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We use your information to:

• Provide quotes and HVAC services
• Communicate with you about your request or project
• Improve our website and services
• Send relevant updates or marketing (only if consent is given)
• Comply with legal obligations

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3. Consent

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By using our website or submitting your information, you consent to the collection and use of your personal data as outlined in this policy, in accordance with PIPEDA.

You may withdraw your consent at any time by contacting us.

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4. Sharing of Information

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We do not sell or rent your personal information.

We may share your data with:

• Service providers (e.g., CRM systems, hosting providers)
• Contractors or partners involved in your project
• Legal authorities if required by law

All third parties are required to protect your information.

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5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined above
• Comply with legal, tax, or regulatory requirements

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6. Data Security

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We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

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7. Cookies & Tracking

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Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Support advertising campaigns

You can control cookie settings through your browser.

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8. Your Rights

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You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent for marketing communications

To exercise these rights, contact us at the details below.

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9. Third-Party Links

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Our website may contain links to external websites. We are not responsible for their privacy practices.

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10. Contact Information

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If you have any questions about this Privacy Policy or your personal data, please contact:

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